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A PLACE TO CALL HOME

Residential Services

A place to call home, with support shaped around the person. Explore our residential services and talk to us about finding the right environment, relationships and everyday support.

LIVING WITH MORNING STARS

More than a place to live

Residential support brings personal space and shared everyday life together. What matters is finding a home where the environment, the people and the support fit the person—not expecting the person to fit a fixed routine.

Your space, your routines

Having time and space for yourself, with support that respects preferences, privacy and everyday choices.

Support to take part

Being involved in daily life, relationships and meaningful activities, with the level of assistance that is right for you.

Part of a wider community

Maintaining connections and exploring interests beyond the home, guided by what matters to the person.

Finding the right home, together

Choosing residential support is an individual decision. These conversations help us understand whether a particular service can meet someone’s needs.

  1. Start with the person

    Tell us about support needs, interests, communication, preferences and what a good day looks like. Families, advocates and involved professionals can contribute in line with the person’s wishes.

  2. Explore the individual home

    Read the home’s profile and speak to its team about the surroundings, facilities, current availability and arranging a visit.

  3. Consider the fit

    We assess needs alongside the environment and staffing. Discuss mobility, sensory and accessibility requirements with the service; a referral is not a guarantee of a placement.

  4. Plan the support

    Where a placement is appropriate, support is planned with the person. Goals and routines are reviewed as needs, preferences and circumstances change.

The same purpose. Support that fits each home.

Our purpose across residential services is to build quality of life. The way this looks depends on who lives in a home, the relationships they value and the things they want to do.

PBS and Capable Environments

Positive Behaviour Support (PBS) means understanding the person and making everyday life more supportive. Capable Environments bring communication, routines, relationships and surroundings together so people have opportunities to participate.

Active, Trauma Responsive support

Person-Centred Active Support (PCAS) helps people take part rather than having everything done for them. A Trauma Responsive approach brings listening, choice, consistency and respect for personal boundaries into daily support.

PERMA and quality of life

Positive Emotion, Engagement, Relationships, Meaning and Accomplishment help us explore wellbeing alongside each person’s goals. A fulfilling life—not simply completing care tasks—is the focus.

More about our approach

Support as life changes

The amount or kind of support someone needs may change. We revisit goals and routines with the person and the people involved in their support. Where a next step is appropriate, it is considered around their wishes and needs—not a fixed deadline for moving on.

Let’s find the right starting point

Explore the homes above for service-specific information, facilities and contacts. For a broader conversation about residential support, speak to our team.

Discuss residential support
HERE FOR YOUR NEXT STEP

Let’s start with a conversation.

Looking for support for yourself, someone you love or someone you work with? Tell us what matters to you.

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